Hi, how can we help?


Shopee Account
Shopee App (Android/iOS)
Buying Safely
Shopee Desktop
Additional Services

[Customer service] How do I contact Shopee Customer Service?

There are three ways to get in touch with Shopee Customer Service.

  1. Through our live agent chat feature on the Shopee App.
  2. By submitting a feedback form.
  3. Customer Service hotline

1. Live agent chat feature on Shopee App

You can go to the Me tab > Chat with Shopee.

As it may take awhile for live agents to respond, you can type keywords or phrases related to your issue within the chat. Our chatbot assistant, Sophie, will suggest relevant articles to assist you in resolving the issue you are facing.

An example of keywords or phrases would be “damaged orders”.


Live chat agents are available from Mondays to Sundays (including Public Holidays), 8am to 10pm.

2. Feedback form

You can access the feedback form on Shopee App by selecting Me > Help Centre > E-mail (scroll to the bottom of the page). Alternatively, you also can access the feedback form via the Shopee Help Centre website.

3. Customer Service hotline Call our customer service agents at +65 6206 6610 for a verbal enquiry.


Customer Service hotline is available from Mondays to Sundays (including Public Holidays), 8am to 6pm.

Was this article helpful?